MERCHANT BACK-OFFICE
With your prepaid card program Intercash provides a full service web-based back office to give access to manage all the day to day needs of your program. Issuing cards, Loading cards, uploading KYC, viewing cardholders individual information, managing your multiple program needs, and much more can be achieved by logging in to the Merchant Back office provided for you. Intercash allows you to design different levels of administrative security access user logins to the back office for the different roles and responsibilities of the employees accessing the platform. With over 15 years of experience we have embedded all the necessary tools and more to enable effective card program management and give companies the independence and the peace of mind they need to manage the day to day operations of a program through a user friendly interface.
CARDHOLDER ONLINE BANKING
Intercash programs provide all cardholders with a state of the art cardholder online banking tool. The online banking portal can be accessed by cardholders online via their desktop, smartphones, and tablets. The portal is a customizable elaborate interface that provides many tools that enable cardholders to:
1. View balance and Transaction history
2. Access/View a virtual card
3. Update Personal information
4. Top up their card
5. Card2Card Transfers
6. Report card lost or stolen
7. Upload/Manage KYC documents
8. Retrieve PIN and much more ...
Additional features can be added and existing features can be removed to accommodate all program requirements and provide the exact program you want!
2. Access/View a virtual card
3. Update Personal information
4. Top up their card
5. Card2Card Transfers
6. Report card lost or stolen
7. Upload/Manage KYC documents
8. Retrieve PIN and much more ...
Additional features can be added and existing features can be removed to accommodate all program requirements and provide the exact program you want!
WHITE-LABEL and PROGRAM BRANDING
White-label and program branding options allow you to put your company brand on the front lines and custom design the program with your brand mark. Many aspects of your program can be branded with your colours, logo, and messages. Custom design your Prepaid card, the automated system emails and cardholder communications, cardholder portal, virtual card, card carrier, and many other branding features are available to enhance the program. Putting your brand on the front lines will help enhance your customer loyalty by adding credibility to your company and adding brand exposure to your clients. Many levels and options of branding exist so contact us today to find out more about the flexibilities of branding.
GLOBAL ISSUING CAPACITY
Intercash has rapidly become the worlds global-local prepaid card provider. Through partnerships and issuing relations with multiple issuing banks across Europe, North America, Latin America, and Africa, Intercash provides worldwide issuing capacity with a local touch. Wherever your program needs are, whether corporate or consumer Intercash has you covered with a multiple currency and worldwide issuing platform. With every jurisdiction the requirements for local regulation are embedded in the platform to ensure jurisdiction compliance. Speak to us about your country specific requirements today to get started.
CARDHOLDER SUPPORT
As part of the turn-key solution provided, take advantage of our multi-lingual, friendly, and well equipped CSR team to handle your cardholder customer service needs. We have an ever growing customer service department that are trained on all the details of your program in order to cater to your cardholders unique and program specific needs. With so much intelligence and user oriented features built into our self service cardholder portal we have been able to reduce cardholder customer service needs by over 60% compared with competing programs. IVR, Telephone, Live chat, and Email support are a few of the ways we enable cardholders to get in contact with support for any needs or concerns they have regarding their card account.
For companies already equipped with customer care departments
and providing more elaborate cardholder services in-house, take advantage of the CSR module built into the back-office to take over front line cardholder support. Not to worry as Intercash provides full backup support. In any event there is always someone to speak with!
and providing more elaborate cardholder services in-house, take advantage of the CSR module built into the back-office to take over front line cardholder support. Not to worry as Intercash provides full backup support. In any event there is always someone to speak with!
GRAPHIC DESIGN & MARKETING TEAM
Creating marketing materials, scheme compliant card designs, cardholder communications and promotions, website design and content, all requires time and specific knowledge of issuer and scheme requirements as well as elaborate program knowledge and planning. Effective communication is what drives program success and maximizes cardholder satisfaction. For what ever help you need to get your program off the ground quickly and have astonishing results, use our marketing and design specialists to fast track program approval and beautify your product.
ENHANCED REPORTING
Get the most out of your card program with the Intercash enhanced reporting tools provided in an automated way or by download. Access all the data pertaining to your program including transactions, merchant account balances, and all the movements of funds within your accounts. You can also benefit from various intelligent reports pertaining to your program allowing you to better understand your consumers. With so many ways of breaking down the data and accessing the information that's important for your operations in a user friendly interface, you can truly capture unfathomed benefits of prepaid. Contact us to find out more about reporting.
API CONNECTIVITY